Request Account and Data Deletion

How to request deletion

Any Faminga account holder can ask us to permanently delete their account and the personal data associated with it. There are two ways to do this:

• Complete the deletion request form on this page with the email address registered to your Faminga account. This is the fastest route.
• Or email support@faminga.app from your registered email address with the subject "Account deletion request".

You can also reach the same form from inside the app: open Settings, then Security and Privacy, then Request data deletion. You do not need to keep the app installed to submit a request.

What will be deleted

Your information is handled in three ways. This is the whole picture, with nothing left out.

Deleted completely — erased from our systems and cannot be brought back:

• Your farm data: your fields, your farm activities, your crops and plants, your soil tests and sensor readings, and your plant disease checks.
• Your messages and conversations, including your chat history with the AI assistant.
• Your alerts and the advice records kept for you.
• Your settings, the devices you use to sign in, and your signed-in sessions.
• Your personal analytics — the reports and charts built only from your own activity.
• Your login. Your sign-in details are removed and you will never be able to sign in again.

Kept, but no longer linked to you. Some records belong to more than one person. An order is also the other person's record of their own business, and deleting it would erase their history too. So instead of removing these records, we remove you from them: your name and personal details are taken off, and the record stays without any way to trace it back to you.

• Your account itself. Your name, photo, email address, phone number, address, location and ID details are removed from it. What is left is an empty record with no name on it, so that other records pointing to it do not break.
• Your marketplace listings and your orders.
• Your cooperative membership.
• Your consultations with agronomists.

We cannot undo this. Nothing is kept anywhere that would let us put your name back on these records.

Kept in full, where Rwandan law or the security of the platform requires it:

• Financial and tax records of completed transactions.
• The security audit trail — the log of important security events on the platform.

These are kept only for that reason. They are not used to contact you, to advertise to you, or to build any profile of you.

This action is irreversible. Once your request is processed, your account cannot be reopened, and nothing described above as deleted can be recovered.

What we may retain, and for how long

The only records kept in full are the two named above: financial and tax records of completed transactions, which Rwandan law requires us to keep for the statutory retention period, and the security audit trail. Neither is used for any other purpose. Everything else is deleted or irreversibly anonymized.

How long it takes

• You will receive a confirmation email within 24 hours of submitting the request.
• We process the deletion within 30 days.
• You will receive a final confirmation once the deletion is complete.

Questions

For any question about deletion or your other data rights, see our Privacy Policy or contact us: